FAQ's

Artwork

Is there any way to see how my artwork would look on a cup?

We create a print proof on the 2D template known as a print proof before any actual cups are produced, this is then sent to you for approval before production can commence.

For large orders we offer a pre-production sample service for only £30 where we produce a handful of your custom printed cups to allow you to inspect them first hand.

The design team advise us if artwork requires improving/amending and we will work with you to ensure as a team we overcome and issues and make the cups as great as possible.

What file type do you need for the artwork?

Best Files are: PDF, AI, EPS or PSD.

Acceptable File Types: PNG or high resolution JPEG

It’s best to get the files in the highest possible quality as Graphics often need to image trace them – so the larger the better.

Please avoid any low resolution images, if it looks blurred or pixelated when stretched then it won’t print well.

For any text, it’s advisable to try and choose a font and size to ensure you are delighted with the final appearance.

What measurements should the artwork be?

The printed area available for each printing style is as follows:

Pint W: 211mm x H: 156mm – Pint Cup Template

Half Pint W: 182mm x H 110mm – Half Pint Template

 

What does IML stand for?

In-mould labelling (IML) is the use of plastic labels during the manufacturing of our cups by injection molding. The label serves as the integral part of the final branded cups, which is then delivered to you as a pre-decorated item.
Electrostatic charging electrodes charge our labels while they are transferred to the moulding machine, then when the label is placed on the tool and released by the labelling robot, it will wrap itself around the cup mould and forms your branded cups.

Certification – UKCA and CE marked Cups and Glasses

Do my glasses need to be UKCA or CE marked?

It is a requirement of British and European Legislation to have your festival glass stamped with the UKCA or CE mark (government stamp), for any glasses that are being used in licensed establishments, such as bars, pubs, restaurants, beer festivals etc. This ensures that you are serving the correct measured amount and complies with laws on the service of alcohol.

The UKCA or CE measurement mark can be to the brim or a line marked on the cup. The ‘M15’ states the year in which the UKCA or CE mark was applied, for example at the time of writing this we are now on ‘M21’ for 2021. The 4 digit number is the registration number for the government body that verified the UKCA or CE marking.

If you are using your glass as a measuring tool for serving alcohol (beers/ cider/ lager) you need a UKCA or CE mark. If you are using the product at home or using an alternative measurement tool (that’s approved) then the glass doesn’t need a UKCA or CE mark.

If you do not comply with the requirements as detailed in Regulations and Orders made under the Weights and Measures Act 1985 and the Licensing Act 2003 at your festival or event this could result in equipment being forfeited and prosecution. On conviction the courts may impose a fine of up to £2,000. Breaches of licence conditions can lead to a licence review and revocation as well as a fine of up to £20,000.

Generally speaking if you are selling alcohol within the UK or EU at a licensed festival event or stadium your cups need to be UKCA or CE marked.

 

 

Can you print a UKCA or CE mark on the cups?

Of course, these come as standard on our cups to comply with licensing regulations. We ensure we are as up to date with all the weights and measures government guidelines as possible. Please check at the point of ordering you are happy with the measurements.

Can you print Brands names on the eco-cups?

Yes, we can print any brand name such as Stella Artois, Smirnoff, Fosters, Carling, Carlsberg, Hardys, Budweiser, Strongbow, Bulmers, Magners, Westons, Thatchers, Scrumpy Jacks, Pepsi or Coca-cola. As long as you can supply us with written permission from the respective brand owner.

Delivery and Lead Time Information

Delivery and Technical Fee’s (ours are FREE on our Printed Festival Cups & Glasses )

We offer no-nonsense prices. All of our prices include free delivery to mainland UK include free Technical Fees. If you are outside of our free delivery area we will contact you within 24 hours of placing your order at which point you are welcome to cancel it and we will offer a full refund.

We also deliver to the EU and the rest of the world. If you would like a quotation please contact us. 

Lead Times?

Order Confirmation and Artwork approval until delivery:

  • 10-15 working days from order confirmation until delivery for full colour pint and half pint cups.
  • 5-10 working days from order confirmation until delivery for single colour pint and half pint cups.

Express Service (10-20% surcharge) is available for expedited orders.

For Extra Large Orders of 5,000 reusable cups or more, we kindly ask for orders to be placed well ahead of schedule to ensure minimal disruption for our production team and a stress free delivery of your custom printed event cups.

Why is our order turnaround not quicker?

Everything we produce and deliver is custom printed, we are not Amazon.

Dispatch and delivery depends on the current volume of orders already in the production queue.

We are continuously working behind the scenes to streamline processes getting the cups turned around and delivered in record breaking times.

If you need your order by a specific deadline communicate that to us and the customer care team will do everything possible to ensure your deadline is met.

Will I be able to track my order?

We provide an advised delivery date for every order. Our courier partner will then be in contact to advise of delivery either with a phone call or tracking link.

Deposit System

How do I incorporate the deposit system at my event?

It’s very simple. Once you determine a deposit value, this is charged with every new reusable cup staff serve to a customer. Then, any cups returned are given their deposit back. We have helpful posters £1 Deposit System Poster & £2 Deposit System Poster that we encourage clients to use. If you have any questions please contact us and we’ll gladly assist.

Discounts

Discounts for charity/students?

Unfortunately, we are unable to apply a discount to orders as it causes us lots of issues. Firstly, we like to operate on a transparent basis displaying our prices openly to all our clients and treating them equally. The other thing is that we do not actually supply products or services that qualify for zero vat rating for charities.
We support charities throughout the year and take great pride in our ongoing work with One Tree Planted, we can only do this with your support so thanks in advance.

Minimum Order Quantities

Minimum Order Quantities

Single colour printing: 50 pints and 50 half-pints cups.

Full colour printing: 50 pints and 50 half-pints.

We can do less but the unit price increases sharply, however we do offer a pre-production sample service for £25 to get a handful of cups before committing to a larger order.

Order Process

What is the Order Process?
  1. Order on our website or via email sales@happycups.co.uk (confirming quantities, delivery address and deadline)
  2. Send Artwork, then review print proof and Approve
  3. Invoice and Delivery

Payment

What are your payment terms?

Payment is due upon invoice receipt due to the nature of all our products being custom printed. We accept BACS (bank transfer) as well as Stripe payments via debit or credit cards using the button within the invoice that takes you to a safe and secure payment portal.

Please note delayed payment may delay delivery unless pre-arranged in advance.

If BACS or via debit/credit card is not an option, we do accept payment via cheque to Branded Cups Ltd. or Happy Cups. Unfortunately, we are unable to take card payment over the phone.

Renting Cups

How does Renting Cups work?

It’s very simple, we deliver your required number of cups. The cup usage is taken care of by yourselves during the event(s) and we take care of the post-event collection and cleaning of cups.

Rental Poster explains more and the minimum order of cups to be rented is usually 1,000 units.

 

Samples

Can I get a free sample cup?

Yes you can, Samples ordered here from our Amazon store. Once you have received the sample and placed the order if you let us know when confirming the order we will credit the cost of the sample to ensure it has not cost you a penny.

How long will my sample take?

We try to send out a sample cup as soon as possible but it can depend on stock availability. It should arrive within 2-5 working days. Please don’t allow the waiting for your sample to hold up your order if you are working with a tight time scale. If you have waited for a while and still not received one please contact us again, we do not send them recorded delivery as this isn’t feasible.

What type of sample will I receive?

Samples ordered here from our Amazon store. The reason we charge is to cover delivery costs but if you place a subsequent order then please let us know and we will gladly credit the fee for samples. We send samples to illustrate our cup and printing quality first hand, please don’t assume your order will be an exact match because it’ll depend on the printing option you choose and what samples we have in stock at that time.

Pre-production sample service for only £25 is a new service where we produce a handful of bespoke printed cups with your actual design. This gives you complete confidence in placing a larger order and getting sign off from colleagues and we certainly recommend this if you are unsure about our reusable printed cup quality. Contact us for more information regarding this and send your artwork to sales@happycups.co.uk

 

Washing

How many times can the cups be washed?

All our cups are high quality and built to last, meaning they can be washed hundreds of times.

They are dishwasher friendly and perfectly fine in regular dishwashers on standard settings.

Full colour cups will not fade although over a long period of time this may occur a little with the single colour screen printed cups as you might expect.

Do Happy Cups wash the cups?

Yes! We offer a washing service for your cups post event. It’s good to organise this in advance in case we are very busy and important to get them washed as soon after use to ensure they are clean and dry for the next event. Due to transport costs we usually only offer this service for larger volumes of cups, please contact us if you would like a quote.

Do Happy Cups offer on-site washing?

Currently we collect the dirty cups to be washed at our purpose built facilities where we can work with better hygiene standards and operate sustainable machinery to reduce the overall carbon footprint. We are constantly monitoring the quality of on-site washing machines but so far, unfortunately there’s nothing on the market that makes this a more sustainable solution in our minds.

Artwork

Is there any way to see how my artwork would look on a cup?

We create a print proof on the 2D template known as a print proof before any actual cups are produced, this is then sent to you for approval before production can commence.

For large orders we offer a pre-production sample service for only £30 where we produce a handful of your custom printed cups to allow you to inspect them first hand.

The design team advise us if artwork requires improving/amending and we will work with you to ensure as a team we overcome and issues and make the cups as great as possible.

What file type do you need for the artwork?

Best Files are: PDF, AI, EPS or PSD.

Acceptable File Types: PNG or high resolution JPEG

It’s best to get the files in the highest possible quality as Graphics often need to image trace them – so the larger the better.

Please avoid any low resolution images, if it looks blurred or pixelated when stretched then it won’t print well.

For any text, it’s advisable to try and choose a font and size to ensure you are delighted with the final appearance.

What measurements should the artwork be?

The printed area available for each printing style is as follows:

Pint W: 211mm x H: 156mm – Pint Cup Template

Half Pint W: 182mm x H 110mm – Half Pint Template

 

What does IML stand for?

In-mould labelling (IML) is the use of plastic labels during the manufacturing of our cups by injection molding. The label serves as the integral part of the final branded cups, which is then delivered to you as a pre-decorated item.
Electrostatic charging electrodes charge our labels while they are transferred to the moulding machine, then when the label is placed on the tool and released by the labelling robot, it will wrap itself around the cup mould and forms your branded cups.

Certification – UKCA and CE marked Cups and Glasses

Do my glasses need to be UKCA or CE marked?

It is a requirement of British and European Legislation to have your festival glass stamped with the UKCA or CE mark (government stamp), for any glasses that are being used in licensed establishments, such as bars, pubs, restaurants, beer festivals etc. This ensures that you are serving the correct measured amount and complies with laws on the service of alcohol.

The UKCA or CE measurement mark can be to the brim or a line marked on the cup. The ‘M15’ states the year in which the UKCA or CE mark was applied, for example at the time of writing this we are now on ‘M21’ for 2021. The 4 digit number is the registration number for the government body that verified the UKCA or CE marking.

If you are using your glass as a measuring tool for serving alcohol (beers/ cider/ lager) you need a UKCA or CE mark. If you are using the product at home or using an alternative measurement tool (that’s approved) then the glass doesn’t need a UKCA or CE mark.

If you do not comply with the requirements as detailed in Regulations and Orders made under the Weights and Measures Act 1985 and the Licensing Act 2003 at your festival or event this could result in equipment being forfeited and prosecution. On conviction the courts may impose a fine of up to £2,000. Breaches of licence conditions can lead to a licence review and revocation as well as a fine of up to £20,000.

Generally speaking if you are selling alcohol within the UK or EU at a licensed festival event or stadium your cups need to be UKCA or CE marked.

 

 

Can you print a UKCA or CE mark on the cups?

Of course, these come as standard on our cups to comply with licensing regulations. We ensure we are as up to date with all the weights and measures government guidelines as possible. Please check at the point of ordering you are happy with the measurements.

Can you print Brands names on the eco-cups?

Yes, we can print any brand name such as Stella Artois, Smirnoff, Fosters, Carling, Carlsberg, Hardys, Budweiser, Strongbow, Bulmers, Magners, Westons, Thatchers, Scrumpy Jacks, Pepsi or Coca-cola. As long as you can supply us with written permission from the respective brand owner.

Delivery and Lead Time Information

Delivery and Technical Fee’s (ours are FREE on our Printed Festival Cups & Glasses )

We offer no-nonsense prices. All of our prices include free delivery to mainland UK include free Technical Fees. If you are outside of our free delivery area we will contact you within 24 hours of placing your order at which point you are welcome to cancel it and we will offer a full refund.

We also deliver to the EU and the rest of the world. If you would like a quotation please contact us. 

Lead Times?

Order Confirmation and Artwork approval until delivery:

  • 10-15 working days from order confirmation until delivery for full colour pint and half pint cups.
  • 5-10 working days from order confirmation until delivery for single colour pint and half pint cups.

Express Service (10-20% surcharge) is available for expedited orders.

For Extra Large Orders of 5,000 reusable cups or more, we kindly ask for orders to be placed well ahead of schedule to ensure minimal disruption for our production team and a stress free delivery of your custom printed event cups.

Why is our order turnaround not quicker?

Everything we produce and deliver is custom printed, we are not Amazon.

Dispatch and delivery depends on the current volume of orders already in the production queue.

We are continuously working behind the scenes to streamline processes getting the cups turned around and delivered in record breaking times.

If you need your order by a specific deadline communicate that to us and the customer care team will do everything possible to ensure your deadline is met.

Will I be able to track my order?

We provide an advised delivery date for every order. Our courier partner will then be in contact to advise of delivery either with a phone call or tracking link.

Deposit System

How do I incorporate the deposit system at my event?

It’s very simple. Once you determine a deposit value, this is charged with every new reusable cup staff serve to a customer. Then, any cups returned are given their deposit back. We have helpful posters £1 Deposit System Poster & £2 Deposit System Poster that we encourage clients to use. If you have any questions please contact us and we’ll gladly assist.

Discounts

Discounts for charity/students?

Unfortunately, we are unable to apply a discount to orders as it causes us lots of issues. Firstly, we like to operate on a transparent basis displaying our prices openly to all our clients and treating them equally. The other thing is that we do not actually supply products or services that qualify for zero vat rating for charities.
We support charities throughout the year and take great pride in our ongoing work with One Tree Planted, we can only do this with your support so thanks in advance.

Minimum Order Quantities

Minimum Order Quantities

Single colour printing: 50 pints and 50 half-pints cups.

Full colour printing: 50 pints and 50 half-pints.

We can do less but the unit price increases sharply, however we do offer a pre-production sample service for £25 to get a handful of cups before committing to a larger order.

Order Process

What is the Order Process?
  1. Order on our website or via email sales@happycups.co.uk (confirming quantities, delivery address and deadline)
  2. Send Artwork, then review print proof and Approve
  3. Invoice and Delivery

Payment

What are your payment terms?

Payment is due upon invoice receipt due to the nature of all our products being custom printed. We accept BACS (bank transfer) as well as Stripe payments via debit or credit cards using the button within the invoice that takes you to a safe and secure payment portal.

Please note delayed payment may delay delivery unless pre-arranged in advance.

If BACS or via debit/credit card is not an option, we do accept payment via cheque to Branded Cups Ltd. or Happy Cups. Unfortunately, we are unable to take card payment over the phone.

Renting Cups

How does Renting Cups work?

It’s very simple, we deliver your required number of cups. The cup usage is taken care of by yourselves during the event(s) and we take care of the post-event collection and cleaning of cups.

Rental Poster explains more and the minimum order of cups to be rented is usually 1,000 units.

 

Samples

Can I get a free sample cup?

Yes you can, Samples ordered here from our Amazon store. Once you have received the sample and placed the order if you let us know when confirming the order we will credit the cost of the sample to ensure it has not cost you a penny.

How long will my sample take?

We try to send out a sample cup as soon as possible but it can depend on stock availability. It should arrive within 2-5 working days. Please don’t allow the waiting for your sample to hold up your order if you are working with a tight time scale. If you have waited for a while and still not received one please contact us again, we do not send them recorded delivery as this isn’t feasible.

What type of sample will I receive?

Samples ordered here from our Amazon store. The reason we charge is to cover delivery costs but if you place a subsequent order then please let us know and we will gladly credit the fee for samples. We send samples to illustrate our cup and printing quality first hand, please don’t assume your order will be an exact match because it’ll depend on the printing option you choose and what samples we have in stock at that time.

Pre-production sample service for only £25 is a new service where we produce a handful of bespoke printed cups with your actual design. This gives you complete confidence in placing a larger order and getting sign off from colleagues and we certainly recommend this if you are unsure about our reusable printed cup quality. Contact us for more information regarding this and send your artwork to sales@happycups.co.uk

 

Washing

How many times can the cups be washed?

All our cups are high quality and built to last, meaning they can be washed hundreds of times.

They are dishwasher friendly and perfectly fine in regular dishwashers on standard settings.

Full colour cups will not fade although over a long period of time this may occur a little with the single colour screen printed cups as you might expect.

Do Happy Cups wash the cups?

Yes! We offer a washing service for your cups post event. It’s good to organise this in advance in case we are very busy and important to get them washed as soon after use to ensure they are clean and dry for the next event. Due to transport costs we usually only offer this service for larger volumes of cups, please contact us if you would like a quote.

Do Happy Cups offer on-site washing?

Currently we collect the dirty cups to be washed at our purpose built facilities where we can work with better hygiene standards and operate sustainable machinery to reduce the overall carbon footprint. We are constantly monitoring the quality of on-site washing machines but so far, unfortunately there’s nothing on the market that makes this a more sustainable solution in our minds.